Replacement and Return Policy

Refund

1. The customer can request a refund only if the order status is still “pending”.
2. The customer will be subjected to the replacement and return policy in case the customer refuses to receive the order that has already shipped or is under shipping.
3. Office Station is entitled to refuse the refund request in the following cases:

• After 12 hours of completing the order.
• The order’s current status is “under processing” and “ready for shipping”.
• In case of confirmation, proceed with the manufacturing phase for table top in pre-orders (Tarteeb Plus Desk, Custom Desk Design Service).

How to issue a refund request:

1. Send us an email to: [email protected] with the purchase invoice and the reason for the refund request.
2. The customer service team will process your request and send you an answer within 48 hours.
3. In case of accepting the refund request, the amount will be transferred within 7 working days. The amount will be refunded through the original payment method (for example, if the payment was made via credit card then the amount will be refunded to the very credit card used at the time of making the initial purchase). Note: your bank may take 7-14 more working days to complete the transaction.
4. In case of paying by Tamara or Taby, we will issue a ticket to transfer your money to your account in Taby or Tamara. This process will take 5-7 working days. After closing your request, you need to contact customer service in Tamara or Taby to update the payments in your account.

Replacement and return

• Replacement and return are applicable within 15 days of delivery. In the case of purchasing the product using discounts, offers, or coupons, replacement and return are applicable within 7 days of delivery.
• Replacement and return requests are only accepted if the purchase invoice is available and the products are not used and still in their original intact packaging.
• Replacement or return is not applicable for assembled products unless there is a manufacturing defect (as determined by our specialized team).
• If the customer wishes to return or exchange large items such as desks, desk tops, or chairs, the shipping company will collect the item and complete the return or exchange process within 14 business days.
• For small items, the customer is required to personally deliver the product to the designated shipping company to complete the return or exchange procedure.
• Office Station has the right to verify the manufacturing defects and we will fix or replace the defective products (as estimated by our specialized team).
• In case of receiving a product that doesn’t apply to the replacement and return conditions or if our specialized team finds out that the returned product doesn’t have a manufacturing defect, the customer will be notified of the refusal of replacement and return request. The customer can pick up the product from our stores, or we can re-send the product to the customer’s location after receiving the shipping fees.
• In case of returning a product purchased with a free shipping offer, the shipping fees will be deducted from the refunded amount.

Return, Exchange, and Cancellation Fees

If a return, exchange, or order cancellation is requested after the order has been shipped, the actual shipping cost will be deducted from the refunded amount.

• Small items: 25 – 50 SAR.
• Large items such as desks, tabletops, or chairs: fees may reach 160 – 200 SAR.

If the customer refuses delivery or cancels the order after shipment, the shipping cost will be deducted from the refunded amount.

Office Station reserves the right to adjust these fees based on the actual shipping cost, depending on the city, product size, and shipping provider.

How to replace and return an order:

Send us an email to: [email protected] with the following:

• Purchase invoice.
• Specify the desired request: return or replacement.
• State the reason for a replacement or return.
• The IBAN and the account name to transfer the amount via bank transfer in case of returning an order paid by cash on delivery.

1. The customer service team will review your request and answer within 48 hours to inform you about the next steps.
2. The customer must deliver the product to the nearest branch of the designated shipping company within 10 days from the date the return request is approved.
3. The return process (shipping the product back to Office Station’s warehouse) typically takes up to 14 business days.
4. Once the product is received at Office Station’s warehouse, it will be inspected for condition, then counted and re-entered into the system to complete the return procedure.
5. No amount will be refunded until it is confirmed that the returned product is in a good state and comply with the above-mentioned replacement and return conditions.
6. In case of a replacement request, the alternate item will be sent within 7 working days of receiving the returned product.
7. In case of a return request, the amount will be transferred to the customer within 7 working days of receiving the returned product after deducting the shipping fees. The amount will be refunded through the original payment method (for example, if the payment was made via credit card then the amount will be refunded to the very credit card used at the time of making the initial purchase). Note: your bank may take 7-14 more working days to complete the transaction.
8. In case of paying by Tamara or Taby, we will issue a ticket to transfer your money to your account in Taby or Tamara. This process will take 5-7 working days. After closing your request, you need to contact customer service in Tamara or Taby to update the payments in your account.
9. In case of cash on delivery, the amount will be refunded via bank transfer. Therefore, IBAN and the account name must be provided when sending a return request.
10. In the event of a 'Cashback Code' offer, customers are entitled to redeem the code for a single use only. Additionally, any remaining balance of the cashback code cannot be refunded if it is not fully utilized during the purchase.